Ducting Express Services Ltd

"I found this company very helpful and I couldn't have completed my project without them. I was advised all the way through by "Jack" who explained the differences between certain products and advised me on what would work and what was most suitable for my needs. He spent a lot of time helping me even though my order was quite small and not going to cost very much. I was very pleased with all his help and I will certainly be using this company again."

"Ordered from them twice. Second time I was in a hole as I forgot to put items on the first order. I called them, told them the issue they were very helpful and got the items out within a couple of hours and I had them the next day. So the job could go on."

"Brilliant service from Enya and John. We turned up at the showroom with nothing more than a rough sketch on paper and they couldn’t have been more helpful. They took the time to go through it properly and put together a solid plan for the extraction ducting there and then. Really easy to deal with, no fuss. The product is very well priced and the quality is spot on."

"A real disappointment with Duting Express. Having made two orders in the past month, I initially put the first error down to a one-off — as a business ourselves, these things happen. Unfortunately, it now feels like a pattern. Two orders, both not dispatched. Both required chasing. Order 1: delayed due to “no vans in the area,” yet nobody took the initiative to contact us. Only after I called were we able to resolve it by splitting the order onto a pallet. Order 2: again slow, again chased. I even emailed immediately after placing the order and was assured it would be dispatched the same day. Forty-eight hours later, I called to discover it still hadn’t been sent — and customer service had no explanation. No apology, no proactivity. Poor communication and unreliable service. We’ll be taking future business elsewhere. — Cut My Edit to response below- Enya, I think it would be helpful for you to speak to your colleagues before replying (Jack Taylor.) The issue was never about your advertised lead times. The problem was written personal assurances from your team that the orders would be dispatched sooner — and then no proactive communication when that didn’t happen. We don’t object to standard timeframes. We object to promises not being honoured and having to chase twice, as it has knock on implications. Please look into issues raised properly before responding with a generic response. Many thanks."

"The whole process was smooth from start to finish. I was pleasantly surprised to realise they’re just around the corner from us, which made everything even more convenient. The team couldn’t have been more helpful — friendly, professional, and quick to respond to any questions. It’s great to have such a reliable local company nearby, and I wouldn’t hesitate to recommend them!"